Frequently Asked Questions
Find a starting point for product questions and shopping support. For a question about a particular item or order, contact us with the details that will help us understand it.
How do I choose my first toy?
Start with the style that interests you, then compare size, controls, power and care. Our first-toy guide walks through those choices and links to relevant collections.
Where do I find dimensions and included accessories?
Read the individual product description and specifications. Photos do not establish scale or confirm an accessory is included. If a detail is missing, ask us about the product before purchasing.
Which lubricant should I use?
Check the toy and lubricant labels for compatibility. Read our water-based and silicone lubricant comparison for the main differences.
Can I wash a rechargeable toy?
Rechargeable does not mean waterproof. Follow the stated water-resistance rating and cleaning instructions. See the care and storage guide for what to check.
How do I ask about an order?
Use the contact form with your order number and a description of your question. Do not include payment-card details. For delivery questions, see shipping support; for an item issue, see returns and item support.
Where are privacy information and preferences?
Read our privacy policy and visit Your Privacy Choices for the available privacy controls.
Keep exploring: all shopping guides or ask a product question.